#TITLE_ALTERNATIVE#

• Main Author: DANAR WISNU UTAMA (NIM : 14413013), ALIF
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/20949
• Institution: Institut Teknologi Bandung

Bandung Museum of Geology is an establishment under Indonesia’s Ministry of Energy and Mineral Resources. As an establishmet owned by the goverment it has the purpose to educate the public. <br /> <br /> <br /> <br /> <br /> <br /> <br /> Bandung Museum of Geology provides a modern museum service for the public through its geological collection and also provides geology related education contents. Until this day its effort to improve the service including infrastructure, facility and other educational instrument are intended to attract and improve public knowledge about Indonesia’s geological fortune, particularly to college students and general segment of visitor. On the other side, as a non-profit organization, Bandung Museum of Geology faced a constraint in improving its service quality. The Museum needs to prioritize their service attributes to be improved, because of the limited amount of fund available. Another problem is that the Museum had no information on the service attributes that serve the a significant customer satisfaction and customer’s perseption on the service. The Museum also did not do a structural service improvements. <br /> <br /> <br /> <br /> <br /> <br /> <br /> In this research Kano model is used as an approach to derive visitor’s perception to the Museum’s existing educational service attributes which were derived from it’s service blueprint. This research measure the service attributes by doing a survey on both condition when the attributes are fulfilled an unfulfilled to identify Kano’s category and to measure visitor’s level of importance and satisfaction on service attributes. <br /> <br /> <br /> <br /> <br /> <br /> <br /> Analysis are done using Importance-Performance Analysis and Importance-Value Added Analysis to determine the Museum’s service improvement priority. TRIZ are used to generate solution to improve the prioritized service attributes. The principles are evaluated by reviewing its role in the new service blueprint service process <br /> <br /> <br /> <br /> <br /> <br /> <br /> This research measure 21 service attributes according to the service blueprint analysis. There are four prioritized attributes to improve, information about museum’s visiting flow, convenience to move between rooms, responsiveness of touchscreen’s system, and the quality of video projected by projector. TRIZ are used to improve 2 attributes, information about museum’s visiting flow and convenience to move between rooms, and generate 4 proposed solutions, integrated information media, direction at the intersection of the display rooms, digitalized museum’s collection catalog, and displayed summary of educational content.