DESIGNING PERFORMANCE MANAGEMENT SYSTEM TO IMPROVE EMPLOYEE PERFORMANCE IN TWO HANDS FULL

• Main Author: Juliani (NIM 19014087), Cynthia
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/21542
• Institution: Institut Teknologi Bandung

Coffee shop business in Indonesia has been growing accordingly with the changing Indonesian <br /> <br /> lifestyle that is driven by rising of incomes. Coffee shop business in Indonesia has grown for 7.5% in <br /> <br /> the period of 2015-2016, the second biggest number of growth among other businesses in the same <br /> <br /> industry. Bandung is one of the cities in Indonesia that has vibrant and interesting coffee culture and <br /> <br /> shops. Two Hands Full (THF) is a coffee shop in Bandung that is expanding their business. <br /> <br /> However, over the past year, THF’s employee performance is declining. This situation happens <br /> <br /> because the employee is unsatisfied and demotivated because of the performance evaluation <br /> <br /> (appraisal) system. Incorporating owner’s and employees’ point of view, it is known that the existing <br /> <br /> employee performance appraisal system is not comprehensive, well-structured, and objective. <br /> <br /> Improvement in only performance appraisal system is not able to increase employee performance. <br /> <br /> Therefore, improvement must be made in the overall performance management system to solve this <br /> <br /> problem. <br /> <br /> This research aims to improve the performance management system in THF. The improvement is <br /> <br /> started by creating documented and valid job analysis which will be the input for the performance <br /> <br /> appraisal form. The existing performance management system is also reviewed so improvement can <br /> <br /> be made effectively to solve the problem of the existing system. Input from job analysis and improved <br /> <br /> performance management system are used to designed performance appraisal form in Graphic rating <br /> <br /> Scale method. <br /> <br /> The result of the proposed improved job analysis, performance management system, and performance <br /> <br /> appraisal system are compared with the existing system. From the analysis, it can be concluded that <br /> <br /> the improved system is able to eliminate the problem regarding performance appraisal and improve <br /> <br /> employee performance in THF.