Design of Knowledge Management Implementation Strategy for Vocational Training Center (Case Study : BBPLK Bandung - Ministry of Manpower)

• Main Author: ARI PRASETYO (NIM: 23215036), DIMAS
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/21758
• Institution: Institut Teknologi Bandung

Knowledge is fundamental for achieving business goal and competing in today modern business environment. Knowledge is the most important resource embedded in employees, captured through procedures and tools, created through action and experience which can be converted into value. Company starts Knowledge Management (KM) initiatives in order to manage their knowledge and to maximize its business value. However, it is very hard to observe and to measure things related to KM initiatives, mostly because knowledge resides in people and naturally tacit (hard to formalize). As a result, many KM initiatives are deemed fail and get lack of support from senior management because it fails to give justification for its own importance. The term of knowledge management can refer to KM context (the use of knowledge) and KM system (as a facilitator to create and use the knowledge). Organization that wants to implement KM need to have a KM system, beside to solve some organization issue and human factor in acquisitioning, collecting, and distributing the knowledge. <br /> <br /> <br /> <br /> Organizational strategy should not be assessed only from organizational factor that support successful KM implementation, but also considered receptive attitude of organizational members. From organization changes view, strategy would occur when the organizational members have receptive attitude to a forthcoming KM effort. So it is important to identify factors that influence organizational member’s attitude, to determine necessary steps for achieving KM strategy implementation. This research was intended to analyze and identify factors that should be considered in KM strategy implementation and its affect on receptive attitude by referring on the model that was developed in previous research. The developed of KM strategy implementation model were tested to BBPLK Bandung employees to get empirical evidence about organizational readiness and factors that affect receptive attitude. <br /> <br /> <br /> <br /> The developed model consists of six variables, that are KM infrastructure, performance expectancy, effort expectancy, codification strategy, personalization, and knowledge management behavior. The model was evaluated using Partial Least Square (PLS). Based on samples taken, showed that organization members has high level of receptive attitude. Knowledge management behavior is significantly affected by performance expectancy, effort expectancy, system orientation, and human orientation.