PROPOSED PERFORMANCE MANAGEMENT SYSTEM USING INTERGRATED PERFORMANCE MANAGEMENT SYSTEM ( IPMS ) FRAMEWORK AT BANK SUMSEL BABEL
<p align="justify">Bank Sumsel Babel as one of the regional development banks (BPD) has passed the first stage of BPD transformation program which is foundation building stage. Strengthening the business foundation that has been done is expected to accelerate the growth of the compan...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/21770 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | <p align="justify">Bank Sumsel Babel as one of the regional development banks (BPD) has passed the first stage of BPD transformation program which is foundation building stage. Strengthening the business foundation that has been done is expected to accelerate the growth of the company's business. However, the acceleration of business growth is still not as expected. The company faces several issues related to its performance such as decreased growth in operating income and several other issues. After a thorough analysis, it is known that problems arise because the company is still using traditional performance management systems that are still focused on the financial aspect. <p align="justify"> <br />
The solution to solve the problems is by designing and implementing a new performance management system that focuses not only on financial aspects but also nonfinancial. An integrated performance management system (IPMS) was selected as the framework because it can address the problems that exist. There are five stages in the design of performance management system using IPMS framework namely: foundation stage, basic information, design process, implementation and refreshment. With this framework, there are 34 performance measurement indicators that are divided into three perspectives: organizational output, internal processes and resource availability. All indicators are derived from the company's vision, mission and strategy. The interrelationships between KPIs in each perspective are illustrated in the variable linkage. In addition, benchmarking is done internally and externally in order to perform performance evaluation. Dashboards are also created to support the monitoring and communication process.<p align="justify"> <br />
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