DEVELOPMENT MODEL OF SERVICE QUALITY IN AUTOMOTIVE INDUSTRY
Automotive service industry plays an important role to support manufacturing industry in providing after sales service to guarantee performance and service life of vehicles. Automotive industry is one quadrant of the service industry category typology services shop Schmenner (2004) along with other...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/23227 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |