EVALUATION OF DRY PORT SERVICE QUALITY USING ZONE OF TOLERANCE, IMPORTANCE-PERFORMANCE ANALYSIS AND KANO METHODS (Case Study: Cikarang Dry Port)
The existence of industries in hinterland encourage of a dry port concept, which serves as seaports in general, to support the export, import, distribution of goods, <br /> <br /> <br /> and commodities produced. It brought the idea to evaluate the service quality of the dry port...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/23887 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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