INTEGRATION OF LEAN SIX SIGMA FOR SERVICES WITH QUALITY MANAGEMENT SYSTEM ISO 9001:2015
Customer satisfaction is one of performance indicator of an organization/ company. It measures how product/ services meet the customer expectation. Quality Management System based on ISO 9001:2015 enhance customer satisfaction. ISO 9001:2015 principle is improvement, but not provide detailed explana...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/24036 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |