DETERMINING CRITICAL POSITION AT PT TELKOM INDONESIA

• Main Author: FAUZIA AFRIANNE 29114881, SHIFA
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/24289
• Institution: Institut Teknologi Bandung

PT. Telkom Indonesia is the biggest telecommunication company at Indonesia which has the <br /> <br /> <br /> <br /> biggest network infrastructure in Indonesia. The company has run for more than 52 years after <br /> <br /> <br /> <br /> splitted from PN Pos & Giro. As of now Telkom able to build optical network up to the home <br /> <br /> <br /> <br /> called FTTH (Fiber to The Home) which enable its customer to enjoying advanced service on <br /> <br /> <br /> <br /> broadband network. Improvement in network bandwidth opens other business opportunities <br /> <br /> <br /> <br /> called OTT (Over the Top). <br /> <br /> <br /> <br /> OTT businesses running over Internet Provider network to serve digital service. PT Telkom sees <br /> <br /> <br /> <br /> this is a great opportunity to grow and decide to enter OTT business to serving digital service. <br /> <br /> <br /> <br /> However it requires reforming its organization structure, which impacting to shifting its critical <br /> <br /> <br /> <br /> position to another position. <br /> <br /> <br /> <br /> To solve the problem, it is necessary to analyze the critical position correctly to enable PT <br /> <br /> <br /> <br /> Telkom Indonesia entering OTT business competitively. There are some drawbacks on existing <br /> <br /> <br /> <br /> method which giving a rough variable as a result of calculation of critical position. That is the <br /> <br /> <br /> <br /> main factor that causes some positions to have a gap in the calculation so that it does not affect <br /> <br /> <br /> <br /> the business, both when the position is empty and filled. <br /> <br /> <br /> <br /> Therefore, the proposed solution for PT. Telkom to calculate or determine the critical position <br /> <br /> <br /> <br /> using AHP, based on the criteria of critical position of PT. Telkom Indonesia. All the criteria and <br /> <br /> <br /> <br /> sub-criteria were calculated for its weight of priority, and the calculation is used as a reference <br /> <br /> <br /> <br /> bases for defining critical positions. If the position has a value of more than 80% then classified <br /> <br /> <br /> <br /> as a critical position. The calculation shows critical position is no longer determined by its <br /> <br /> <br /> <br /> position level, but rather its impact to company business direction. Moreover proposed solution <br /> <br /> <br /> <br /> enabling company to determine if there’s any critical position other than higher management <br /> <br /> <br /> <br /> position in regards its impact to company and its specialized skills. <br />