A PROPOSED HR SYSTEM TO IMPROVE PART-TIME TEACHER ENGAGEMENT CASE OF MATA ILMU - PRIVATE SUPPLEMENTARY TUTORING PROVIDER

• Main Author: T. Oktrya 29115234, Vicky
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/24630
• Institution: Institut Teknologi Bandung

Education is one of the crucial aspects in every country. Public also have obligation to provide support <br /> <br /> <br /> <br /> and resource for education. Mata Ilmu is one of the organisations that provide supplementary private <br /> <br /> <br /> <br /> tutoring in Bandung. Founded in November 2012, Mata Ilmu provides supplementary tutoring in the <br /> <br /> <br /> <br /> form of one-on-one and small group learning in students’ home. The most important thing in <br /> <br /> <br /> <br /> supplementary private tutoring is the quality of the teachers. Since 2014, there have been more than <br /> <br /> <br /> <br /> 1200 teachers registered on the website. The number of the teacher applicant is still growing every year. <br /> <br /> <br /> <br /> The high number of supplementary private tutoring in Indonesia makes the competition in the market <br /> <br /> <br /> <br /> become harsh. To face high competition in supplementary private tutoring market, Mata Ilmu needs to <br /> <br /> <br /> <br /> focus on the teachers’ performance. The teachers’ performance becomes the key driver for students to <br /> <br /> <br /> <br /> choose a supplementary tutoring service. From the internal data, Mata Ilmu has only 18% of customer <br /> <br /> <br /> <br /> said that they're satisfied with the teachers’ performance. 68% said it is averagely O.K, and the rest 14% <br /> <br /> <br /> <br /> gave negative feedback and complaint about the services. This data shows that Mata Ilmu needs to <br /> <br /> <br /> <br /> improve the teachers’ quality and performance. <br /> <br /> <br /> <br /> Numerous studies report generally positive relationship between employee engagement and <br /> <br /> <br /> <br /> organisational performance. Increasing employee engagement can arguably help organisations achieve <br /> <br /> <br /> <br /> high performance and productivity. <br /> <br /> <br /> <br /> The aim of this study is to improve the engagement level of Mata Ilmu’s part-time teacher. The <br /> <br /> <br /> <br /> organisation needs to find out the main factors that affect engagement and build an HR system to support <br /> <br /> <br /> <br /> it. The analysis in this research is using the adapted version of Integrated Model of Employee <br /> <br /> <br /> <br /> Engagement. The result of this research shows that both macro level and micro level factors give <br /> <br /> <br /> <br /> significant effects to employee engagement. Therefore, the improvement both in micro and macro levels <br /> <br /> <br /> <br /> is needed. At macro level, the organisation needs to develop a new set of HR value chain from <br /> <br /> <br /> <br /> recruitment to socialization in a new form. Mata Ilmu also needs to develop a new set of standard and <br /> <br /> <br /> <br /> evaluation procedure for teacher performance and reward system. For training and development, the <br /> <br /> <br /> <br /> organisation needs to plan a monthly training and development program both for teachers and for the <br /> <br /> <br /> <br /> coordinators. <br /> <br /> <br /> <br /> At the micro level, the organisation needs to improve the leadership, job enrichment, and goal setting. <br /> <br /> <br /> <br /> The leadership skill can be improved by a monthly leadership program for the coordinators. Job <br /> <br /> <br /> <br /> enrichment and goal setting can be maintained by elaborating more detailed information about students <br /> <br /> <br /> <br /> and integrating the information system to the database so the coordinators and teachers can access their <br /> <br /> <br /> <br /> students’ information. All the proposed improvement need to be integrated as an HR system that allow <br /> <br /> <br /> <br /> the teacher to boost their engagement and performance. <br /> <br /> <br /> <br /> It is suggested in this thesis that the HR system is in the form of mobile app, which has features that <br /> <br /> <br /> <br /> may improve the part-time teacher engagement.