USER INTERACTION DESIGN ON MOBILE BANKING APPLICATION USING ACTIVITY-CENTERED DESIGN APPROACH

• Main Author: FIRDAUS - NIM : 13514009 , ATIKA
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/25900
• Institution: Institut Teknologi Bandung

<p align="justify">Bank Indonesia invented mobile banking as a solution to increase the number of bank usage among Indonesian. However, there were several challenges that came through the implementation of mobile banking concept in Indonesia. One of those challenges is the complex and confusing interaction of mobile banking. To overcome that challenge, a comprehensive and proper interaction design might be the solution. To make this work specific, BNI Mobile Banking is chosen as the study case. From the analysis, it is indicated that the interaction design has to have the usability of easy to learn, efficient, and safe to use. Meanwhile, for the user experience, the interaction design has to bring out a helpful experience. Activitycentered design (ACD) approach is used for the interaction design process because the structure of activities in banking system is suitable to be analyzed with ACD. There are 4 stages of design in ACD: requirement, design, implementation, and evaluation. As the practical steps of those 4 stages, 2 main frameworks were combined. The first one is Activity Oriented Design Method (AODM) for requirement stage, and the second on is The Elements of User Experience for requirement and design stage. Implementation stage is done using the prototyping method, and evaluation stage using usability testing. The result of this work is a high-fidelity prototype developed with Android Studio. From the evaluation, it is concluded that all usability and user experience goals is achieved. The prototype has achieved the usability goals of easy to learn and safe to use, as well as the user experience of helpful based on the usability testing questionnaire of 8 from 8 total participants. And, the prototype also has achieved the usability goal of efficient with the efficiency score of 1/4 (goals/second), greater than efficiency score of current BNI Mobile Banking of 3/16 (goals/second). The problem of confusing user interaction on mobile banking is solved with the achievement of usability goal of easy to learn, and the problem of complex user interaction is solved with the achievement of usability goal of efficient.<p align="justify"> <br /> <br />