REDUCING REPAIRED PRODUCT USING DMAIC FRAMEWORK Case Study: CV Fijar Abadi

• Main Author: Nurjanah (NIM: 29115046), Minna
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/28930
• Institution: Institut Teknologi Bandung

The automotive industry and automotive components industry is one of the leading industrial clusters that boost economic growth above 7%. The growth of automotive product sales is in line with the growth of automotive spare parts sales in Indonesia. In Indonesia manufacturing industry consists of several tiers. One of the second and third tier companies is CV Fijar Abadi. CV Fijar Abadi is one of the local manufacturer that produce automotive components. This company has a specialty in heat treatment, assembly, machining, and milling process. CV Fijar Abadi was establish in 2013 and has been in commercial operation from 2014. During its operation from 2014 to 2016, their operation process has not been running effective. Problem that often happens is the high number of repaired product. The increasing number of orders, with new product designs increasing the difficulty level of companies to complete order with precise quality and on time. Company is still difficulties in doing production planning, and the production process so that repaired product problems are always happened. This problem resulted in high corporate expenses and negative consumer response because the goods received are often damaged or failed (not in accordance with the order). This repaired product problem needs to be eliminated or minimized. To evaluation the condition on CV Fijar Abadi, the researcher used DMAIC (Define, Measure, Analyze, Improve, and Control) tools. Besides that, the researcher determines the root cause of CV Fijar Abadi problems used SIPOC analysis, Fishbone analysis and Current Reality Tree. From that analysis, the root cause problems of CV Fijar Abadi are human error and differences definition of quality control between QC and customer.. The output of this research is to reducing the repaired product in CV Fijar Abadi those are by replace to the experienced and expertise employee, a quality control must follow customer perception about product quality, and quality control needs to inspect not only when the final product but in every production process.