ORGANIZATIONAL CAPABILITY ASSESSMENT AND KNOWLEDGE MANAGEMENT PLANNING FOR DEVELOPMENT OF ORGANIZATIONAL CAPABILITY (STUDY CASE: N219 PROGRAMME)

• Main Author: ANNISA ISTIQOMAH , NUR
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/29767
• Institution: Institut Teknologi Bandung

As a struggling high-tech industry suffered from declining market share, lack of capital, and potential massive knowledge loss, PTDI tries to restate its presence in the market while accelerating its young human capital capability through new product development program called the N219. This program become interesting since if succeeded, it would be the first time in over three decades PTDI able to independently complete a whole aircraft development and certification cycle. This research then focused on the N219 program organization to assess the capability gap between organization’s current level of maturity and the ideal level of maturity required to successfully complete its purposes. The ideal core capabilities used here to define each level of maturity was derived from various reference and tailored to the organization’s need. Data collection primarily performed through interview and questioner to few pre-selected experts with high-level responsibility on the program. Assessment results then presented and analysed. It was found that N219 organization is currently at 40% of its ideal core capabilities. With so much room for improvement, it was also found that most immediate capability to pursue is on managerial system, which includes extensive knowledge management system implementation within the organization. A set of recommendation on how to increase the maturity level of the organization through pilot project, along with five-years implementation timeline was proposed.