Social Media Engagement By The Government Of Indonesia

• Main Author: ASYIAH (NIM: 25416016), NUR
• Format: Theses
• Language: Indonesia
• Subjects: Pertimbangan umum administrasi negara
• Online Access: https://digilib.itb.ac.id/gdl/view/29772
• Institution: Institut Teknologi Bandung

Social media penetration all over the world is increasing, and it has changed how people communicate and raised people’s expectation from the government. Consequently, the governments engage social media as part of the open government response to the development of ICT. The social media has a two-way communication that allows governments to increase participation and collaboration with the public. Indonesia as one of the countries implementing an Open Government has a high social media penetration number that brings positive and negative impacts on the governance. The increasing number of social -media users is followed by the decreasing of corruption and increasing fake news sharing in Indonesia. Using a case study approach with the qualitative method, this research analyzes the role of social media penetration in reducing corruption in Indonesia, the social media engagement done by the government institutions, and the government reaction to counter the fake news sharing through social media. This research uses the secondary data of the regulation and policies in Indonesia related to corruption, electronic information and transaction, the data of mobile phone subscriptions in Indonesia and the Corruption Perception Index of Indonesia in 2005 until 2016, and the government use of social media for reducing corruption. The primary data is collected by interviewing government officials responsible for managing social media in each of 19 ministries to analyze the social media engagement by the government in central level. The 19 ministries, according to Presidential Decree No. 7 of 2015, belong to the second group ministries that has the function of guidance and supervision of technical activities for the regions, as well as performing the technical activities at a national scale, while focusing on the most popular social media in Indonesia that is used by the ministries. The analysis found that while the number of mobile phones penetration and the use of mobile phones for social media were increasing in Indonesia, the Corruption Perception Index (CPI) by the Transparency International shows that Indonesia’s score was also increasing. Social media use in Indonesia has the roles in reducing corruption for its wide media reach and its role to complement the press freedom in the country. Furthermore, the analysis found that the social media engagement practiced by the government does not follow the orderly manner of the Open Government Maturity Model (OGMM) that create difficulties in engaging public participation in policy-making. OGMM believes that to reach the potential use of social media, governments must follow the steps from the first level of engagement until the highest level which creates ubiquitous engagement. Therefore, the initial weakness of the social media engagement is the lack of data quality, management, and infrastructure which is critically needed to create deeper engagement in higher levels in which allows the public participation and collaboration. Lastly in countering fake news sharing through social media, the government is supported by the information or social media providers in filtering the hoax news or information related to racism, while applying the Electronic Information and Transaction (ITE) law for the decisive action to follow up the cases. Other than that, the government gave media literacy for the public through seminars and government’s social media posts to educate the community about media literacy to change people’s actions when reacting to receiving fake news. <br /> <br /> <br /> Keywords: Social media, open government, corruption, fake news, public participation <br /> <br />