RE - EVALUATED THE IMPLEMENTATION OF ELECTRONICS TOLL COLLECTION SYSTEM IN INDONESIA

• Main Author: SOFYAN RIZAL - NIM: 26916315, RIKKI
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/30493
• Institution: Institut Teknologi Bandung

<p align="justify">Frequent occurrence of long queues cannot be avoided when the vehicle will enter or exit the toll gate, especially during rush hours due to the length of service time at the toll gate. Based on these problems, it is necessary to have a system that can provide faster and safer services for toll road users in transactions. So in 2007, for the first time, an electronic toll collection system was implemented to overcome these problems. However its application was only limited for several toll road segments in Indonesia. After that in 2017 the Minister of Public Works and Public Housing issued regulation Number 16 / PRT / M / 2017 concerning Cashless Transactions on Toll Road, in October 31th 2017, to implement an electronic toll collection system in every toll gates in Indonesia. <br /> <br /> <br /> For this reason, it is necessary to evaluate the application of electronic transaction, systems that have been implemented at this time such as period of transaction, queues that occur, responses from toll road users, as well as profits obtained by BUJT, and toll road users that can be used as input for parties involved in the application of a free flow transaction system that will be applied later. <br /> <br /> <br /> From the analysis, it is obtained with this electronic system the average period of transaction for GTO is 3 seconds and GSO is 3.6 seconds, so that it meets the Toll Road SPM which is less than 5 seconds. For the results of capacity calculation, the free flow booth has the highest capacity compared to the GTO and GSO. As well as for queuing analysis with booth transaction capacity greater than the arrival rate of vehicles in all types of booth, there is no queue at the booth. <br /> <br /> <br /> On the other hand, with the implementation of the electronic toll collection system, currently 86% of respondents feel satisfied and there are several benefits obtained by toll operators such as the lower operating costs of substations. In the future BUJT has made preparations for the implementation of non-touch-based transactions by coordinating between toll operators regarding the technology systems and processes to be implemented.<p align="justify"> <br />