QUEUING ANALYSIS AT CHECK-IN COUNTER AT 2ND PASSENGER TERMINAL LOMBOK PRAYA INTERNATIONAL AIRPORT

• Main Author: RAUDHATUL FADILAH, SITI
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/31003
• Institution: Institut Teknologi Bandung

Queuing analysis at check-in counter in 2nd passenger terminal Lombok Praya International Airport is required to accommodate the passenger processing facilities, such as check-in service. This analysis is done by determining parameters of the queues at every counter check-in through simulations on Viswalk. Before running the simulation, the model of 2nd passenger terminal Lombok Praya International Airport must be created first. Queuing simulation starts with the traffic demand forecasting for domestic departure passenger for the next 20 years. To determine the optimal number of check-in counters, an iteration of various number of counter is performed. Check-in services time data were adopted from previous study which becames the input data in the check-in service simulation using two different scenarios. The expected output from this simulation are the queuing parameter and the distribution of passenger service time at each check-in counter. <br /> <br /> <br /> The purpose of this thesis is to evaluate the performance of a queuing system at check-in facilities in 2nd passenger terminal Lombok Praya International Airport in 2016 and 2036. This evaluation is done by determining parameters of the queues through simulations on Viswalk. Next, the possible efforts to minimize queuing at check-in counter will be explained and considered.