THE ANALYSIS OF JOB SATISFACTION, EMPLOYEE ENGAGEMENT AND TURNOVER INTENTION CASE STUDY AT PT. TATAMULIA NUSANTARA INDAH

• Main Author: Permatasari Setiawan, Ines
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/35706
• Institution: Institut Teknologi Bandung

PT. Tatamulia Nusantara Indah or more known as TATA is one of Indonesia’s leading general contractor, offering intergrated civil engineering and construction support service. TATA’s success over the past 32 years is due to its employees’ dedication and commitment to achieve outstanding job completion. Lately, there is an increases of employee turnover due to competition in the construction business in Indonesia, so employee hijack is very high, especially professional employees. Many professional employees out and join other construction companies. The higher the employee turnover in company, the higher recruitment selection costs and training that must be borne. This can interfere with the operational efficiency of the company, especially if the resigned employee has a good knowledge, skills and experience. Therefore, TATA need some improvement and need solutions to retain their employees. This research conducted field research by collecting data and information obtained directly from TATA’s employees. Data and information collection is carried out by questionnaire with the approach of job satisfaction and employee engagement. These two approaches were chosen based on previous researches and based on interviews conducted with several employees. Based on the results of the study, the causes of employee dissatisfaction in TATA were caused by compensation and benefits factors and employee relationship with management factors. While the causes of employee disengagement are due to condition for engagement factors, engagement opinion factors and engagement behavior factors. Therefore, author proposed recommendation for the company to improve and to retain their employees.