KNOWLEDGE MANAGEMENT STRATEGY FOR APPLICATION TEAM IN PT. CSP

• Main Author: Widanta Kristyo Adhy, Ignatius
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/35731
• Institution: Institut Teknologi Bandung

PT. CSP is a local business partner of PT. ERS in Indonesia, which engaged in the field of advanced and smart industrial technology in sensors, field instrumentation, and integrated process and safety automation control system under the acquisition of PT. ERS. The automation product that become focus in this research is in DeV product. DeV products sold to its client under Solution and Control Division as sales division that faces a business challenge to increase the working efficiency in coordination and communication for submitting project proposal to meet customer expectation and increase the opportunity to win the project. The low efficiency project proposals submission can have an impact on reducing opportunities for selling and decreasing company profits, this is not good because it has an impact on the performance of the sales force and can result in downsizing of workforces/layoffs. This research is conducted to answer 2 research question. First is about identification of the problem in project proposal submission and second is how to solve the problem and improve work efficiency using knowledge management approach and develop initiative and implementation plan. The research is using qualitative methods to answer the problems and adopts the Nonaka’s SECI model in knowledge transformation cycle and the Jann model knowledge management framework as the underlying theory to support the business solutions proposed for application engineer team in Solution and Control Division. As an outcome of this research is to get knowledge and initiatives needed to close the gap with structured knowledge management implementation plan to solve the problem of ineffective coordination, communication, and sharing among application team member, lacking in product and working knowledge, also to increase the efficiency to improve project submission proposal from 14 to 10 working days. Implementation plan cover the 3 enablers of knowledge management of people, process, and technology which every member shall adopt and continuously doing it in order to strengthen application engineer team.