THE DEVELOPMENT OF DRINKING WATER SERVICES QUALITY MANAGEMENT PRINCIPLES THROUGH EVALUATION OF WATER TREATMENT PLANT PERFORMANCE (CASE STUDY OF PDAM X BANDUNG)

• Main Author: Karimah, Elah
• Format: Theses
• Language: Indonesia
• Subjects: Teknik saniter dan perkotaan; teknik perlindungan lingkungan
• Online Access: https://digilib.itb.ac.id/gdl/view/37201
• Institution: Institut Teknologi Bandung

Demand of drinking water in Bandung increases along with the population growth. In order to achieve a safe and quality supply of safe drinking water, an effective evaluation and control of the processes and activities governing the drinking water system are required. Development of clean water service quality management principles needs to be done through performance measurement and evaluation of water treatment plant which aims to improve overall performance through self assessment approach. Initial stages are primary and secondary data collection, field observation, and interviews and discussions with WTP managers. The performance evaluation stage is in the form of evaluating the management of the WTP in terms of its implementation policy as well as evaluating the practice in the field from the administrative side, namely SOP assessment and operations by evaluating through a structured questionnaire with SWOT analysis. The questionnaire was distributed to certain sections related to the operation of WTP in PDAMs starting from production operators in the field to the head level in the drinking water division of PDAM X Bandung. The results of the study indicate that the procedure for implementing the WTP unit was not carried out according to the SOP. In addition to the weaknesses found, the SOP document is still in the form of concepts and is not in accordance with the standards determined by the WTP and the supervision function does not work. Policy evaluation found that there was a mismatch of drinking water quality policies between the Ministry of Health and BPPSPAM so that what was done at the PDAM level was not appropriate. The results of self-assessment through SWOT analysis showed a stabilization position in quadrant III (X = -0.003; Y = 0.336) with a strategy of exploiting opportunities as a single drinking water provider and overcoming weaknesses by improving drinking water quality, and improving performance in supporting WTP management, and improving communication between supervisors and operators in discussions that occur in the WTP unit.