EVALUATION OF PUBLIC TRANSPORTATION SERVICE PERFORMANCE FOR THE OK-OTRIP PROGRAM IN SOUTH JAKARTA

• Main Author: Handalia, Irani
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/37390
• Institution: Institut Teknologi Bandung

Inadequate and uncomfortable public transportation, poor transport fleets, erratic schedules of arrivals and departures, are the main reasons of people in Jakarta are reluctant to use public transportation. Several ways are done to overcome the congestion that occurs in the Province of DKI Jakarta, in example, by trying to attract public interest to use public transportation during travel activities. One way to attract public interest in using public transport is to provide low cost public transportation, therefor DKI Jakarta Provincial Government launches the OKOTrip Program, an integrated public transport system program with low fare implementation. The maximum cost for OK-OTrip Program is IDR 5,000 with the use of more than one of transportation mode and for maximum travel time of 3 hours, in which expected by minimizing the cost will attract public interest to switch from using private vehicles to using public transportation, so that in the future the congestion rate in DKI Jakarta can be reduced. Low tariff in the OK-OTrip Program that charged to customer based on commitment made by DKI Jakarta Provincial Government, feared to have impact on the decline of public transport services. According to this, it deems necessary to conduct survey relating to service performance of public transport in OK-OTrip Program whether its performance is satisfactory so further improvement steps or policies may be implemented. Evaluating the performance of public transport services in the OK-OTrip Program in the South Jakarta area is the essence of this study. Public transport service performance subject for the evaluation is from output part, performance assessment conducted toward users instead of operator side. Data is obtained via static & dynamic surveys as well as interviews with Route OK-3 passengers during observation days. Refer to Directorate General of Land Transportation service standard, the analysis result shows service performance of public transport in OK-OTrip Program for South Jakarta region OK-3 Route is quite satisfactory, with the frequency and headway of public transport fleets OK-3 Route is flat or one vehicle / ± 5 minutes for weekdays and weekends, but the Load Factor is still far below 70%. Based on public perceptions of the waiting time, travel time, value of fare, convenience, driver behavior, comfort, safety and cleanliness of the Route OK-3 fleet, it concluded that the quality of public transport services OK-3 Route is very good. The main reason for using OK-3 is due to cheap tariff. According to the research result of OK-OTrip program intention and purpose re conversion of the society favour to use mass-public transport, it is deems successfull as results shown that 83% of respondends owned private vehicle. It also made aware that the publics is less utilizing the integrated scheme of OK-OTrip Program.