PERFORMANCE MANAGEMENT BASED ON PORTFOLIO OF PT TELEKOMUNIKASI INDONESIA â STUDY CASE IN WHOLESALE BUSINESS
In order to achieve its vision statement, PT Telekomunikasi Indonesia intended to create the best customer experience as well as to enhance the Company’s competitiveness and value to establish the Company’s position as one of the top 10 (ten) largest telecommunication companies in terms of market ca...
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Format: | Theses |
Language: | Indonesia |
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Online Access: | https://digilib.itb.ac.id/gdl/view/38667 |
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Institution: | Institut Teknologi Bandung |
Language: | Indonesia |
Summary: | In order to achieve its vision statement, PT Telekomunikasi Indonesia intended to create the best customer experience as well as to enhance the Company’s competitiveness and value to establish the Company’s position as one of the top 10 (ten) largest telecommunication companies in terms of market capitalization in the Asia Pacific by 2020. Ranked top telecommunication companies in term of market capitalization in the Asia Pacific have the same characteristic, they have categorized their portfolio business and began to focus on portfolio business that has promising growth. Amid the rise of digital business, PT Telekomunikasi Indonesia being trapped in the condition where products being offered considered as a commodity product particularly core business products of PT Telekomunikasi Indonesia and non-core business products still have not met the expectation. Core business as commodity product will impact to the reduction on the profit margin. PT Telekomunikasi Indonesia must cautiously attentive to select its current or future investment. Unfortunately, evaluating performance in PT Telekomunikasi Indonesia was still put high concern on an entity based and has not yet reached comprehensive portfolio business evaluation.
This final project aims to propose a new model cost allocation in PT Telekomunikasi Indonesia case study in Wholesale business to obtain a comprehensive portfolio business evaluation as an advanced tool for management decision-making. The model used Capacity-Driven Activity Based Costing. Capacity-Driven Activity Based Costing simplifies the costing process by eliminating the need to interview and survey employees for allocating resource costs to activities before driving them down to cost objects. The model will generate result of the portfolio in Wholesale business of PT Telekomunikasi Indonesia.
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