MATURITY ASSESSMENT OF KNOWLEDGE MANAGEMENT AT ICT & NAVIGATION BUSINESS UNIT AT PT LEN INDUSTRI (PERSERO)

• Main Author: Made Sandika Dwiantara, I
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/38724
• Institution: Institut Teknologi Bandung

State-owned enterprise (SOE) is getting stronger in supporting Indonesia's economic growth, it must be prepared to face the challenges and changes ahead. All SOEs employees have the responsibility to develop their capabilities in accordance with the challenges. Management of human resources must be one of the focuses of SOEs. PT. Len Industri (Persero) - (LEN) is one of state-owned enterprise (SOE) engaged in the field of industrial electronics. LEN conducts business transformation become an System Integrator Company. LEN certainly has a Knowledge Management Program that has been regulated in company rules, which needs to be measured the maturity level so that the company can determine the appropriate implementation strategy so it can be in line with SOE Ministry program. Research is aimed to get the solution of the problems that exist in ICTN business unit is mainly related to quality of work in project implementation, though Knowledge Management approach. The impact of this wrong project management greatly affects the company. In this research, the method will used to collect data are qualitative and quantitative method. The APO KM Assessment is used as questionnaire tool to identifies area of strength and area for improvement. The qualitative research is done through in-depth interview in order to gain empirical information from key personalities of ICTN Business Unit. KM Implementation plan is proposed as the business solution, this is based on the results obtained from quantitative and qualitative method. Based on Interview, basically all ICTN management has implemented the Knowledge Management concept in their respective working units. Researcher found out that KM practice on ICTN was carried out spontaneously and not systematically. From the 7 categories of APO KM Assessment, ICTN Business Units have the lowest scores in the Knowledge Process category. This shows that knowledge management has not become part of the organization's strategy, and is only used as a tool to facilitate the implementation of work, not as a new culture of the organization