IMPROVING HOSPITAL LINE PERFORMANCE BY USING DMAIC: A CASE OF A PRIVATE HOSPITAL IN BANDUNG

• Main Author: Albiruni, Abyan
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/40943
• Institution: Institut Teknologi Bandung

A medical service provider is an essential part of everyday life of humans. It is important to be able to have a working system that is effective and efficient in handling its patients. Private Hospital is a private owned hospital that has established a name across Indonesia. In the Pasteur branch, the hospital is struggling to keep up with the increasing patient flow. The background of this research is to identify the performance and capability of BPJS area in Private Hospital, find the root causes of its problems and to recommend feasible solutions for the hospital. The research objective was achieved by using DMAIC analysis combined with Minitab, Seven Waste, and Five Whys as the assisting tools. The result of the research states that the electronic record data of the hospital is nonnormal. After using Empirical Capability Analysis, it was deemed that the hospital is not capable of handling the large influx of patients arriving during their length of stay. The conclusion of this research states that the hospital has three root causes. The root causes are lack of space and human resources to handle the patients face-to-face, low effectiveness of process socialization, and the current system still does not fully support autonomous online registration for all patient. These issues can be improved by using SCAMPER tool that uses role example of other hospitals.