The Practice of Digitalization in Improving Customer Experience of Indonesian Commercial Aviation Industry
Aviation sector is facing a competition in terms of developing new technology into their business, with an aim to increase capacity, remove bottlenecks and increase customer experience. Moreover, PWC report in 2016 concluded that “Air travel remains for many a disappointing, grumbleworthy experie...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/41683 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |