BUSINESS PROCESS IMPROVEMENT DESIGN OF THE AMMEERRA'S FINANCIAL DIVISION (PT GRAHA SARANA DUTA)

• Main Author: MERVINANDA FAYADI, ANDIKA
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/42086
• Institution: Institut Teknologi Bandung

The Ammeerra is one of the business units of Telkom Property (PT Graha Sarana Duta) which is under the auspices of PT Telekomunikasi Indonesia Tbk. and is engaged in hospitality services specifically for Telkom Group employees who conduct training in the Corpu FM area. As a result of the scheduled training, The Ammeerra has deterministic and stable revenue. In the other hand as a business unit, The Ammeerra always has a target from a parent company that must be fulfilled every year. Both of these have implications for The Ammeerra to always improve the performance of its business. According to the strategy that described until the Ammeerra Finance Division, it is desirable to reduce costs by 5%, decrease business process time by 10%, and improve the quality of business processes through risk reduction, defects, and increase the level of business objectives by 5%. Related to this, a Business Process Improvement (BPI) was carried out with the aim of reducing costs, reducing processing time, and improving process quality. The Model-Based and Integrated Process Improvement Methodology (MIPIM) method which was used has seven stages. The first is Assess Readiness which conducts an assessment of the readiness of The Ammeerra Finance Division to make improvements. Second is Outline Process under Review, which defines the objectives and limitations of business process improvements. Third is Detailed Data Collection that takes existing data from the company's business processes. Fourth is the Form Model of Current Process that carries out the details and mapping of the existing business processes which are then selected for 20% to be repaired. Fifth is the Assess and Redesign Process that identifies problems, conducts analysis, and determines opportunities for improvement in business processes using lean thinking tools that apply lean principles in accounting processes. Sixth is Implementing the Improved Process which makes the design of the physical proposal and the proposed implementation method so that it becomes a reference for implementing the proposed business process. Finally is a Review Process that analyzes the results of business process improvements. In addition to designing the proposed business process, the results of the improvement of business processes carried out are the creation of several checklists, SOPs, and the use of several new electronic media such as cash management systems on savings and automatic draft attachments. In addition, it is proposed to increase the use of existing information systems in the company to calculate, record details, and make forms. These improvements provide a reduction in costs and time estimated at 25,25% and 17,73% respectively. Related to the quality of the process, improvements have succeeded in reducing a number of 21 business process risks that existed before. Based on these estimates, it can be said that the improvements have reached the set targets and this methodology is effective for improving business processes in The Ammeerra Financial Division.