ANALYZING EMPLOYEE ENGAGEMENT IMPROVEMENT IN CV. CRISBAR USING AON HEWITT AND DELOITTE MODEL

• Main Author: Khasan Abdurrohman, Muhammad
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/42152
• Institution: Institut Teknologi Bandung

CV. Crisbar is a private company established in August 29th, 2017. CV. Crisbar found by two student college named Filbert and Hafizh. This business working on the sector of fast-food-service which based in Bandung. Currently, CV. Crisbar has 10 branches located in three areas of Bandung, Cimahi, and Jatinangor. There are Taman Sari Food Festival Siliwangi, Ganesha, Cisitu Indah, Telkom University, UNJANI, UNPAD Dipatiukur, Gerlam UNPAD, Ciseke, Jatinangor Raya, Cibogo Maranatha. The issues occured when the rate of turnover is considered as high and also there is no KPI as an indicator to assess the employee performance. Based on the issue, this research aims to reveal: (1) current condition of employee engagement level in the CV. Crisbar, (2) kind of factors that affect the employee engagement based on the assessment in the CV. Crisbar, (3) recommendation based on the analysis to improve future employee engagement for better performance. The researcher is using employee engagement model from two credible human resource consulting company, AON Hewitt and Deloitte based on the complexity and comprehensive items. Those two model is combined into a new model which has a simplification model from both. This research uses two major data collections (1) primary data, which is collected using three instruments (interview, observation, questionnaire), and (2) secondary data, which is collected from organization’s documents, journals, websites, literatures, and books. The researcher use SPSS statistical software in the processing data with several tests such as reliability, validity, normality, multicollinearity, heteroscedasticity, autocorrelation, linearity, factor analysis, and multiple linear regression. From the data analysis, the finding for current employee engagement level in CV. Crisbar is in very good and need to be maintained, with average score of 4.28 out of 5. There also two factors (work motivation and welfare) that affect the employee engagement, work motivation is considered as the most significant with score of 0.989 out of 1.527. Welfare factor has the score of 0.538 out of 1.527. To summarize the analysis, the researcher also provides some recommendations for employee engagement improvement program based on the current capability of the company. The partial improvement decided by the lowest score from each of the factor which categorized as “acceptable, need to be improved”. The items are in the areas of enabling infrastructure and also corporate responsibility.