MATURITY ASSESSMENT OF KNOWLEDGE MANAGEMENT AT DIRECTORATE GENERAL OF ELECTRICITY, MINISTRY OF ENERGY AND MINERAL RESOURCES

• Main Author: Alia Rahayu, Malika
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/42655
• Institution: Institut Teknologi Bandung

The need for electricity globally will increase very rapidly until 2040, this is influenced by an increase in the world's population, increased income, technological development, and urban migration in developing countries. Awareness of environmental sustainability and the use of clean energy sources helped accelerate the change in the use of fossil energy sources to become a source of electrical energy, especially in the industrial and transportation sectors. In Indonesia alone, the growth of electricity demand in 2037 is expected to increase ten times compared to current electricity needs. The electricity sector has a strategic role to ensure national development, both to support investment and the economy, as well as an indicator of social welfare. The Directorate General of Electricity is an institution under the Ministry of Energy and Mineral Resources which has the task of organizing the formulation and implementation of policies in the electricity sector. The Directorate General of Electricity's strategic objectives include meeting the needs and increasing access to electricity, reducing electricity subsidies, reducing the use of oil as primary energy for electricity, increasing electricity investment, and strengthening electricity sector policies. On the other hand, the Directorate General of Electricity faces challenges in the composition of its human resources, of which almost half of the current active employees are young employees with tenure under 10 years. Whereas people who play a key role and have critical knowledge will end the term of service in the next 5 years. Therefore, knowledge management in the Directorate General of Electricity is important to maintain the performance and achieve the organization's strategic goals. This study aims to find the knowledge management practices that have been carried out and measure the knowledge management maturity level to develop knowledge management planning at the Directorate General of Electricity. Assessment of the level of maturity is done by using the concept of knowledge management framework of the Asian Productivity Organization (APO) and knowledge creation model from Nonaka & Takeuchi to identify parameters that need to be improved. Based on the assessment results, planning and implementation of knowledge management strategies were carried out, using the stages of knowledge management implementation strategies from American Productivity & Quality Center (APQC). This study found that knowledge management practices have been carried out by work units within the Directorate General of Electricity, yet it has not been integrated and regulated comprehensively in a specific policy that applies to all work units at the Directorate General of Electricity. To reduce the knowledge management maturity gap at the Directorate General of Electricity, researchers found several factors that needed to be improved, namely (1). leadership support in policies, budgets, and the structure of the knowledge management work team; (2). involvement of employees as creators, disseminators and knowledge users; (3). Development of a work culture that supports the knowledge management process; (4). Integration of knowledge management processes in organizational business processes, awarding and incentives; and (5). Application of information technology as a center for knowledge management. Based on these findings, researchers propose a knowledge management implementation strategy that focuses on (1). formalization of knowledge management in the form of Director General regulations, socialization and internalization, and integrity pacts; (2). Knowledge management programs and facilities that integrate knowledge management processes; (3). Establishment of the organizational structure, duties, and responsibilities of the knowledge management team within the Directorate General of Electricity.