SERVICE SYSTEM DESIGN OF S FITNESS CENTER BANDUNG USING INTEGRATION OF KANO MODEL AND QUALITY FUNCTION DEPLOYMENT
S Fitness is a moslem women only fitness center in Bandung, established in 2016. On their third year, the trend of S Fitness members in extending membership is still low, below 50%. S Fitness has never done a service evaluation system so that they do not understand well the needs of members that aff...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/43401 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |