PROPOSED BUSINESS PROCESS FOR MONITORING CARGO MOVEMENT AND REVENUE TO ANSWER FUTURE BUSINESS AT SOEKARNO HATTA INTERNATIONAL AIRPORT CARGO.TERMINAL

• Main Author: Imfa, Rieza
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/43427
• Institution: Institut Teknologi Bandung

Cargo business in airport become activities that give a significant portion of revenues to the airport and economic benefits to the airport zone. In Soekarno Hatta International Airport Cargo Terminal (SHIACT), there are 9 (nine) warehouse operator located at Line-1. Warehouse Operators as PT.Angkasa Pura II (Persero) (PT.AP II)’ stakeholders have function to store cargo and provide information regarding the status of updated stored, uploading-offloading cargo. As one of PT AP II’ subsidiaries, PT Angkasa Pura Kargo (PT APK) is assigned to collect data and revenue sourced from JKP2U fare which belong to PT AP II as Airport Administrator. The process is done by placing the cashier in each of 9 warehouse operators to verify and submit all hard-copy invoices data through PT APK’ system called JKP2U Collection System. Since the collection process for JKP2U fare is done manually, PT AP II as airport administrator does not have cargo movement and revenue data in real-time that makes there is possibility of potential loss of PT Angkasa Pura II’ revenue at SHIACT. This research aims to identify the existing condition and develop new business process of PT AP II’ cargo movement and revenue data monitoring process activities at SHIACT. The analysis of strategic direction, which consists of corporate strategy, business strategy and functional strategy has been conducted to describe existing corporate needs, goals and strategy related to cargo business. Business Process Analysis is used to assess the current business process, and PEST Analysis model is used to assess the external environment. To assess internal condition and readiness to meet the corporate target, resources and capabilities framework with VRIO Model and Test Strength -Weaknesses Analysis has been conducted. Business Process Improvement (BPI) is used to improve the existing business process based on Lean Supply Chain theories. All results of the analysis were used as references to find the root cause by using Current Reality Tree (CRT). After conducting the analysis, the author found the root cause of there is possibility of potential loss of PT Angkasa Pura II’ revenue at SHIACT generated from (1) collecting data process which done manually, and (2) it is collected, compiled from many sources. The proposed solution to the problem faced by PT AP II is implementing the sequence starting from business transformation through a partnership with world-class cargo company, improving the business process that consists of collection data flow, and revise the equipment through implementing technology. In improving the business process, data collection process located at each warehouse operator through JKP2U Collection System is eliminated and replaced by implementing data connectivity concept that will integrate air cargo information system at SHIACT through Enterprise Service Bus (ESB). In business transformation through partnership world-class cargo company, Soekarno Hatta International Airport has to reposition its business model and airport role from facilitator to business developer through partnership in the future cargo business development area called Cargo Village.