EVALUASI MUTU PELAYANAN FARMASI RAWAT JALAN SALAH SATU RUMAH SAKIT SWASTA DI KOTA BANDUNG BERDASARKAN STANDAR PELAYANAN MINIMAL RUMAH SAKIT

• Main Author: Natalia, Desy
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/45224
• Institution: Institut Teknologi Bandung

)?­?ð®??®? ð?ð?íðãí±???ã±?ã??¸ ?? ?ð???» í± ?th services because healthcare cost is higher. Healthcare providers compete each other to provide best quality of health services based on patient oriented to be one of famous and the best hospital. Quality of health service has to be improved and evaluted periodical??ð???¸±???ð?????± ? ?ð±????? ?ð?» ®?ð??. This study aimed to evaluate the quality of outpatient pharmacy services at one of private hospital in Bandung based on The Decision of Minister of Health 129/Menkes/SK/II/2008 about minimum standard of hospital healthcare services. This descriptive observational study is conducted by cross sectional ®??®???±???? ?¸ ?±?????±®?ð?±??????? ? ?» ? ð?ð?ã ?ð?± ?» ??±?®?ð??ð???±??ð®±??? ?ð±???? satisfaction, and drug administration errors was analyzed statistically and compared to standard. The results show the average waiting time of non-compounded prescription service is 18 minutes 26 seconds ± 9 minutes 12 seconds and the recipes which exceed 30 minutes is 12,5%. The average waiting time of compounded prescription service is 29 minutes 4 seconds ± 10 minutes 31 seconds and the recipes which exceed 60 minutes is 2,01%. Out of 381 recipes, there is drug administration errors (no harm incident) wrong medicine 0%, wrong dose 1,05%, wrong patient 0%, and wrong quantity of medicine 0,26%. Out of 100 respondents show 21% very satisfy, 64% satisfy, and 15% fairly satisfy of pharmacy services. The conclusion of this study is waiting time of prescription services and ? ?ð±????? ?ð?» ®?ð???±±?the standard but absence of drug administration errors is not.