IMPLEMENTATION OF LEAN SIX SIGMA FRAMEWORK IN ACCOUNT RECEIVABLE FLOW PROCESS IN MARKETING DEPARTMENT PT. ABC INDONESIA

• Main Author: Idznitia Apriyani N, Dhaifina
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/45704
• Institution: Institut Teknologi Bandung

Steel becomes a major component used in infrastructure sector, automobile sector, home appliance sector even weapon sector. One of the serious problems faced by steel business player is an oversupply of steel by China and leads to several steel business players on edge of bankruptcy and seeking to get rid of their assets to reduce their debt. As the result, steel companies have turned to taking debt or loans to finance their business operations. PT. ABC is a Korean steel processing center and a subsidiary company from the biggest Korean steelmaker. Nowadays, PT. ABC can do almost all kind of cut sheet and slit steel coils. Unfortunately, PT. ABC must face a business issue related with late payment from their customers because of late in sending the physical invoice. The lead time of account receivable flow takes 21 days. It leads to the increasing of account receivable which is 74% of the total assets, short-term borrowing which is 71% of total liabilities and debt ratio is 0.84 above the average of debt ratio for steel processing center company in Indonesia. This research focused to analyze the implementation of Lean Six Sigma Framework called DMAIC (Define, Measure, Analyze, Improve and Control) in PT. ABC’s account receivable flow to discover the root problem of long lead time process and find the solution. Author start with selecting the lean six sigma criteria, SIPOC diagram and cross functional process map at define phase. Data was collected and problem priority prioritized using Pareto Diagram at measure phase. Author use waste identification, cause-and-effect analysis (fishbone diagram) and five whys analysis to determine the root problem at analyze phase. Lack of people in Tax Team and Marketing Team, lack of procedure in customer’s process related with original copy of delivery note and incompatible invoice template were the root problem of why account receivable flow takes a long time to process. The improvement is changing the E-Faktur upload process flow, new SOP for hand over materials process and re-designing the new invoice template could help to overcome the root causes and deliver efficiency in lead time invoice. Next at control phase, creating posting invoice, request E-Faktur, returned delivery note and send invoice monitoring file will ensure and maintain the improvement will be implemented in Marketing Department. As result, PT. ABC can achieve the project's target which leads to debt ratio is 0.50 and percentage of contribution account receivable in total assets is 50% in 2018.