PERBAIKAN PROSES PENGOLAHAN LAPORAN TAGIHAN SEBAGAI UPAYA PENINGKATAN KUALITAS PELAYANAN

• Main Author: Candra Wiguna, Erwin
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen & ilmu- ilmu bantu lainnya
• Online Access: https://digilib.itb.ac.id/gdl/view/4670
• Institution: Institut Teknologi Bandung

<b>Abstract:<p align=\"justify\"> <br /> The Changes which occur have influenced health care service system. The provider of health care service at this time is forced to enhance quality of service, both primary service and supporting service to meet the customer satisfaction, and one of the quality criterias which commonly used is speed of delivery of service. <br /> <br /> Now, The Santo Yusup Hospital faces an obstacle about the speed of delivery of information service aspecially billing information which is required at a certain time during the patient still in the hospital or when patient will abandon the hospital, more over the abruptly discharge one. <br /> <br /> That obstacle occur because of the slowness of data transactions processing which performed centrally and those are processed manually with batch processing method,so that it caused bottle neck of ii formation at the central proceesor. <br /> <br /> Improvement suggested through business process re-engineering, that makes datas processing is not performed centrally but decentrally at each ward from where the patient belong to, and processed with online entry with immediate processing.