FINDING THE MOST APPROPRIATE IT PROJECT LIFE CYCLE APPROACH FOR PT HARVEST LIFE INDONESIA

• Main Author: Franky
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/49240
• Institution: Institut Teknologi Bandung

PT Harvest Life Indonesia (known as “Harvest Life”) is a local life insurance company established in October 2016. It has more than 365 branch offices distributed across Indonesia and supported with by more than 10,000 agents, and around 1.000 employees. As the newcomer in life insurance industry, Harvest Life aims to compete with existing life insurers ‘giants’ with innovative yet fast time to market products. Thus, management takes a swift and flexible direction, causing sudden changes in IT projects execution. The IT division currently implements plan-driven (known as waterfall) project life cycle approach. This approach was selected due its familiarity for all IT team members. However, due to the swift changes in company directions, the approach couldn’t meet the business expectation and projects are starting to bottleneck. There come to question whether the waterfall approach is appropriate, or which approach is the most appropriate? This research comes up to find out which project management life cycle approach is the most appropriate in Harvest Life, also identifies the key success criteria to ensure successful project implementation. Research was conducted based on qualitative method to seek understanding of the problem from stakeholder’s perspective by interviewing them. The interview’s result was mapped and analyzed further to identify major findings grouped into three groups: project characteristics, sponsor characteristics and the agile awareness. The research concludes that there is no common life cycle that fits all projects; thus, every project needs to be tailored according to its characteristics. To tailor and selecting the appropriate life cycle approach, project manager will be equipped with a project approach identification tool. Researcher also identifies the key success criteria to ensure the successful project implementation. With these key success criteria implemented in Harvest Life and supported by the appropriate selection of project life cycle approach, it is expected the projects in Harvest Life could be delivered successfully.