VERONIKA, CUSTOMER EXPERIENCE, CUSTOMER JOURNEY MAP, MOMENT OF TRUTH, KANO, USER INTERFACE DESIGN, OPTIMASI KAPASITAS DATABASE
Artificial intelligence has a profound impact on change for customers. One artificial intelligence technology that is currently often found is the chatbot. The chatbot is a digital service that can be used by chatting. By using a chatbot, customer service can be more efficient because chatbot can...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/49313 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |