IDENTIFIKASI KETERCUKUPAN DAN KUALITAS PELAYANAN BUS TRANSJAKARTA PADA MASA ‘NEW NORMAL’ PANDEMI COVID-19 (STUDI KASUS: KORIDOR 1 BLOK M – KOTA)

• Main Author: Dian Widyasti K, Amanda
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/51240
• Institution: Institut Teknologi Bandung

Entering the ‘New Normal’ era, the use of public transportation has increased as the return to normal activities, including the use of Transjakarta services. Transjakarta is the main support for the Jakarta residents' mobility, especially for captive users. During the ‘New Normal’ era, Corridor 1 was the densest corridor with a percentage of 18.8%, so a service that was able to maintain the health of its users is needed. Compared to other public transportation in Jakarta, Transjakarta is still faced with several problems, such as overcrowding and bad service quality, so efforts are needed to improve its services. Hence, it is necessary to review existing services to find out which services need to be improved in the future. Therefore, this research is aimed at identifying the adequacy and quality of the Transjakarta Corridor 1 (Blok M - Kota) bus services during the ‘New Normal’ era. Based on a review of user characteristics, it is known that the majority of Transjakarta users during the ‘New Normal’ era were captive users who travel for work. Then, based on the importance-performance analysis, four attributes need to be prioritized for improvement, namely passenger crowd management, controlling physical distancing by officers and boundary markers, and setting waiting times less than five minutes. The bus fleet supply-demand analysis shows that the supply of Transjakarta Corridor 1 bus fleets has not been able to meet passenger demand during busy periods, as well as to accommodate maximum transport capacity restrictions. The results of the review regarding the adequacy and quality of Transjakarta bus services during the ‘New Normal’ period are expected to be a consideration for stakeholders in improving Transjakarta Corridor 1 (Blok M - Kota) services.