EVALUASI USABILITY PADA APLIKASI DOMPET DIGITAL DOKU E-WALLET

• Main Author: Aryo Makarim, Abiseno
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/53004
• Institution: Institut Teknologi Bandung

These days, the cashless society movement keeps growing rapidly. The choices of e-wallet application for doing these transactions are also becoming more diverse. DOKU e-wallet, developed by PT Nusa Satu Inti Artha, is one of the options that are available in Indonesia. DOKU is an e-wallet that can be used to do both online as well as offline transactions in various affiliated merchants. According to the initial study, there are still difficulties that are experienced by users while using the DOKU e-wallet. The purpose of this study is to increase the usability of DOKU e-wallet by conducting usability evaluation for the following features; registering for new account, logging in, completing account profile, creating personal identification number (PIN), and performing transaction. This usability evaluation uses the summative usability testing method, with effectiveness, efficiency, user satisfaction, and retrospective think aloud (RTA) as the parameters. The data are collected remotely in a non-laboratory environment involving fifteen users. Based on the results of this study, it is acquired that the tested features can be said to be effective. Meanwhile, there are still some improvements to be made in aspects of efficiency. Results of QUIS shows that participants are quite content with the system as a whole, although there are still some problems that are communicated within RTA. This study also proposed fourteen design recommendations using concept generation methodto improve the usability of DOKU e-wallet.