A PROPOSED KNOWLEDGE MANAGEMENT DESIGN TO SUPPORT DIGITAL ECOSYSTEM INITIATIVE (AGILE & WATERFALL WORKING APPROACH) IN BANK OF BERDAYA: CASE OF IT DIVISION
In 2018, the Bank of Berdaya initiated the Sharia Digital Ecosystem as one of its key strategies. The objective is to build optimum operational excellence through automation and digitalization of processes for the poor productive customer and their community in fulfilling daily needs. As one way t...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/53355 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | In 2018, the Bank of Berdaya initiated the Sharia Digital Ecosystem as one of its key strategies. The objective is to build optimum operational excellence through automation and digitalization of processes for the poor productive customer and their community in fulfilling daily needs.
As one way to implement the initiative, the management tries to adopt Agile into the business. The company needs to hire lots of people from outside who already familiar with the Agile Way of Working. The problem came when the senior people from various levels decided to leave the company one by one. Since there is no standardized transfer knowledge process, this situation leads to a knowledge gap in the IT division.
The research objective is to identify and propose a Knowledge Management (KM) System that can enhance Sharia Digital Ecosystem initiative, consisting of Agile and non-agile (Waterfall) working in the IT division. The research also suggests an implementation plan that can be used to support the suggested KM system. Three KM framework was used to identify five steps of Jann’s KM Process. The frameworks are People-Process-Technology, Experience-Based Management, and SECI. The data was gathered from the in-depth interview, observation, and internal organization documents.
The research found out that the IT Division has already had a KM tool named Confluence. However, the use is still not maximized yet due to the absence of a specific person or unit with authority to encourage and enforce Confluence. The researcher is suggesting three recommendations. First, the IT Division employees should optimize Confluence as a part of their daily job tools. Second, the need for PTD to enforce and encourage the employee to use Confluence. Lastly, the PTD needs to communicate with the HC to propose giving rewards or punishment to encourage people to have a knowledge management culture. |
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