IMPROVEMENT OF SYSTEM FOR PROOF OF DELIVERY AT PT. GUNADHYA RAJAWALI LOGISTIK

• Main Author: Dharaningtyas, Aliya
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/53423
• Institution: Institut Teknologi Bandung

In line with the increasing demand for telecommunications in Indonesia, the distribution of broadband networks has proliferated throughout Indonesia. The delivery system for Base Transceiver System (BTS) to strengthen the telecommunication network is needed to speed up the process. PT. Gunadhya Rajawali Logistik (GRL) is a third-party logistics company that focuses on transportation management and warehouse delivery for telecommunication equipment needs throughout Indonesia. Unfortunately, in delivering goods throughout Indonesia, PT. GRL received a warning letter and a penalty from one of customer for being late in reporting the delivery proof. This study aims to analyze the root cause of late submission Soft Copy of Proof of Delivery (SCPOD) to avoid penalty given by the customer and determine suitable solutions to improve the process. The approach used in this study is lean six sigma with the help of Define, Measure, Analyze, Improve, and Control (DMAIC) roadmap. The root cause of late submission of SCPOD are irresponsible driver, indiscipline driver in carrying out deliveries, and lack of data management in the transportation system. To be able to solve this problem, several proposed solutions can be applied. The proposed solutions to overcome the root causes are to hire a document control, retraining Standard Operating Procedure (SOP) for drivers, use transportation management system applications, and apply incentive systems for drivers. In the future, it is recommended for PT. GRL to recruit drivers who have a minimum of high school education to complete administrative obligations and add a structure in a dedicated organization responsible for controlling the documentation system.