MATURITY ASSESSMENT OF KNOWLEDGE MANAGEMENT AT ORGANIZATIONAL SUPPORT WORK UNIT IN BANK INDONESIA

• Main Author: Margaretha Puji Rahayu, Maria
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/53460
• Institution: Institut Teknologi Bandung

The knowledge and experience of employees in carrying out their jobs after a long period of service is an intangible asset that is very valuable for an organization, especially for Bank Indonesia, where if it is not managed properly, such knowledge and experience may be lost and cannot be of benefit to successor employees. For this reason, Bank Indonesia realizes that knowledge must be properly managed through the KM system. However, the application of the knowledge-based organization concept is not always an easy job, especially considering the strong organizational culture of Bank Indonesia which is famous for employees with high competence and has a tendency to work individually. With KM implemented in management, it will facilitate Bank Indonesia in the decision-making process in the future. The object of this research is the organizational support work unit of Bank Indonesia which consists of 10 departments domiciled at the Jakarta head office. This department has an important role in supporting core work units in the monetary, macro prudential, payment system and rupiah currency management, policy support, and branch office networks. This important role is in the form of human resource support, legal basis, financial support, governance management, internal audit, information systems, logistics and other supporting facilities. Bank Indonesia realizes the importance of knowledge management and has established a KM system since 2003 under the Internal Management Unit (UKMI), but as the development of the work unit in charge of KM has shifted to several other work units, such as the Information Systems Management Department (DPSI) and Bank Indonesia Institute (BINS). Until more than 15 years of its establishment, no evaluation has ever been conducted to measure KM implementation at Bank Indonesia. Whereas an assessment is important if an organization wants to achieve effective knowledge management, because through a measured assessment, an organization can evaluate the current conditions in an organization, identify existing challenges, then plan for further improvements. The purpose of this study is to determine the maturity of knowledge management that has been implemented at Bank Indonesia. There are various methods that can be used to assess knowledge management, but this research will focus on using the APO KM Framework. The research was conducted using a combination of quantitative and qualitative methods. The quantitative method is carried out by conducting a survey that refers to the APO KM Framework as a means of assessing KM maturity. While the qualitative method is carried out by conducting interviews to find the reasons behind the opinions given in the quantitative survey and to determine the appropriate improvements to reduce the KM gap. Then, the researcher uses fishbone analysis to analyse the results based on the KM framework to determine the right key success factors for making solutions and recommendations. Based on the assessment conducted in this research, it can be identified that knowledge management at Bank Indonesia is at level 4 (Refinement), which means that the implementation of knowledge management at Bank Indonesia is continuously evaluated and improved. However, from the results of interviews, it is known that the current KM implementation has not been able to encourage all employees to take part in learning activities, especially knowledge sharing. To solve this problem, based on the key success factors, the researcher recommends evaluating the KM roadmap and implementing a systematic knowledge management at Bank Indonesia, with the hope that in the next 1 to 2 years, Bank Indonesia can reach the highest level or maturity stage.