IMPROVING CUSTOMER EXPERIENCE MANAGEMENT BY ENABLING INDUSTRY 4.0 TECHNOLOGIES: A CASE STUDY OF BANK ROCKSTAR
The adoption of mobile phones in Southeast Asia, especially in Indonesia has increased quite significantly in recent years as well as the number of internet communities in Indonesia has increased rapidly from year to year. These are some of the drivers of economic growth in Indonesia which is expect...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/53514 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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