IMPROVEMENT OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM TO INCREASE THE HUMAN RESOURCE ASSESSMENT SCORE AT PT XYZ

• Main Author: Sugiarto Handisyafputra, Aziiz
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/53527
• Institution: Institut Teknologi Bandung

Business competition in the footwear industry is very challenging. PT XYZ is a shoe manufacturing company that has customers with a world-famous shoe brand. To compete with their competitors, PT XYZ must meet the performance standards of their customers. The performance standard has several aspects of assessment. The assessment of human resource management is one of them. PT XYZ did not reach the target in the human resource management assessment on the performance management system category. PT XYZ must improve the evaluation system and evaluation activities criteria in the performance management system to achieve the predetermined assessment targets. A review was conducted of PT XYZ's current assessment criteria and conditions to improve the performance management system. The assessment criteria reviewed are related to the evaluation system and evaluation activities. Data was collected through internal company documents and interviews to see PT XYZ's performance management system and process. The analysis is carried out on the assessment criteria, current conditions, and literature related to the evaluation system and evaluation activities. From the analysis, it is found that there is a gap in the performance management cycle and performance appraisal for the operator level. The PT XYZ performance management cycle is proposed to be twice a year to improve the performance management system. Performance appraisal for the operator level is assessed based on results and based on behavior. In assessing the performance of the results and the operator's behavior, a direct supervisor is appointed as the assessor. The results of performance appraisals for operators can be used as a key reference for decision making in providing incentives and promotions. The appraisal can be a clear message in differentiating an employee's performance.