TESTING LABORATORY SERVICE MODELLING AND ANALYSIS USING PETRI NET AND PRIORITY QUEUEING BASED ON SHORTEST PROCESSING TIME
Testing laboratory services highly depends on their revenue from loyal customers who come and do the testing. With so many competitors, institutions rely on their service quality. The quality of the laboratory divided into two parts, one of which is functional quality. Functional quality is a way wh...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/53979 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |