PERBAIKAN KUALITAS PRODUK MILKTEA DI CV. CBL DENGAN MENGGUNAKAN METODOLOGI SIX SIGMA

• Main Author: M Salam, Ruddy
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/54162
• Institution: Institut Teknologi Bandung

CV. CBL is a beverage industry company that produces milktea products. Striving for these beverage products is always fresh and of good quality. However, in the 2018 period, the level of stale products from the milktea drink increased. CV CBL has tried to make improvements by looking for the origin of the cause of the problem, but the product returns that arise do not experience a significant decline. In the 2018 period, CV CBL found that an average of 179.96 liters of product returns from the 12097.67 liters of milktea products produced, or about 1.56% of the production of milktea products were stale. The research methodology used is the Six Sigma methodology which consists of the stages of Define, Measure, Analyze, Improve, and Control (DMAIC). The Define stage aims to determine the object of research and identify the problems that occur, namely improving the quality of milktea products at CV CBL. The Measure stage aims to determine the level of stability and capability of the production process. The stability stage shows that the production process at CV CBL is running properly, while the capability stage shows that the six sigma value obtained is 3.03, this value is still below the proposed target of 3.23. The Analyze stage aims to identify the root causes of the problem, besides that it can determine the focus of solving some of the causes of the existing problem. These problems include mishandling, damage machines and storage factors. The improve stage aims to design a proposed improvement to the problems experienced. There are 5 suggestions for improvement to the problems experienced. Ensure that proposed improvement given are carried out properly at the Control stage. At this stage, a schedule is made for implementing the proposed solutions for improvements and standard operating procedures (SOP)