PERANCANGAN MANAJEMEN RISIKO OPERASIONAL DI PT X BERDASARKAN KERANGKA KERJA ISO 31000:2018

• Main Author: Putra Pamungkas, Prima
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/54172
• Institution: Institut Teknologi Bandung

PT X is a fish feed distributor company that has a role as an intermediary between suppliers (fish feed factories) and consumers (fish agents and farmers) to meet the needs of fish cultivation. Along with development of the company, there are several problems that occur such as mismatch of stock in the warehouse with stock records which causes the loss of fish feed products. Other than that, the company also experienced cases of fish feed products seizure by irresponsible individuals at the time of delivery made to consumers. Based on the root cause analysis, the whole problem happened because there is no risk analysis in company’s risk treatment policy design which makes the policy not right on target. This makes it necessary to have proper risk management for the company. This research was conducted based on the ISO 31000: 2018 framework. The research stages consisted of 4 main stages. The first stage is a business process mapping of all company operational activities using the Process Classification Framework (PCF). The risk identification stage is carried out based on the business process using the Failure Mode Effect and Analysis (FMEA). The risk analysis stage consists of designing a risk assessment questionnaire with 3 risk factors, namely severity, occurrence, and detection, then the risk level is calculated by applying the grey theory in FMEA (Grey FMEA). The risk evaluation stage is carried out to determine the risks that need to be handled out further with the help of Pareto analysis. The risk handling stage provides risk management that needs to be carried out by the company based on the four coping strategy, namely risk acceptance, risk reduction, risk avoidance, and risk transfer. Based on the conducted research, the number of risks identified were 104 risks. Based on the results of risk analysis and evaluation, there are 58 risks that need to be handled out further. From those risks, there are 61 risk treatment suggestions. Two suggestions for risk management are carried out with the risk acceptance strategy, 56 suggestions with the risk reduction strategy, 3 suggestions with the risk transfer strategy, and no recommendation for handling risks with the risk avoidance strategy