EXPLORING THE MISALIGNMENT FACTORS BETWEEN BUSINESS AND IT ON THE IMPLEMENTATION OF BALANCED SCORECARD: A CROSS-CASE ANALYSIS OF TWO STATE-OWNED TELECOMMUNICATION COMPANIES IN INDONESIA
alignment between business and IT. The positive effect of alignment on overall company success has been focused on previous research. On the other hand, the misalignment in the implementation of a balanced scorecard was primarily unexplored. This study aimed at identifying and evaluating the fact...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/54614 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |