HUMAN RESOURCES (HR) PRODUCTIVITY IN ACCESS INFRASTRUCTURE (SUB-DIVISION) TO SUCCEED DIGITAL ERA (CASE STUDY PT. TELEKOMUNIKASI DIVISI TELEKOMUNIKASI REGIONAL III JABAR)
PT. Telekomunikasi Indonesia prepares Human Resources who have broad insight (global mindset) as well as those who have special criteria including being able to interact with business partners, humble and able to adapt to the business environment. The problem in this research is the limited numbe...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/54948 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | PT. Telekomunikasi Indonesia prepares Human Resources who have broad insight
(global mindset) as well as those who have special criteria including being able to
interact with business partners, humble and able to adapt to the business
environment. The problem in this research is the limited number of employees in
the Infra Access section of the Regional III West Java. There is also an imbalance
between the number of recruits for fresh graduates and the number of employees
who leave (retired). With this case there will be a negative impact on the
achievement of business/production targets at the company.
With these problems, the researcher explores matters relating to employees as the
most important organizational asset owned by the company. This study analyzes
the things that affect employee productivity, employee innovation and how the
network management function in the company reaches the customer properly and
smoothly.
This research method uses a SWOT analysis method that produces a TOWS
matrix, namely SO, WO, ST and WT. This study also uses a qualitative
descriptive method by collecting interview and observation data. Interviews were
conducted with internal stakeholders of PT. Telecommunications Division
Telkom Regional III West Java, which includes elements of Human Capital,
Finance, Infra Access Network and personnel who are directly involved with
employees who create innovations.
The results of the study show that the company's targets can be achieved and
increase every year. This is analyzed from financial data for three consecutive
years from 2018 to 2020. The results of work productivity and employee
creativity & innovation are also able to make breakthroughs and applications that
simplify customer service on the internet, IndiHome, IPTV etc |
|---|