THE INFLUENCE OF PSYCHOSOCIAL FACTORS IN ORGANIZATIONAL PERFORMANCE: A CASE STUDY AT PT INFORMATIKA UTAMA

• Main Author: Rohma, Fildza
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/55658
• Institution: Institut Teknologi Bandung

PT Informatika Utama is an IT consulting company specialized in hospitals. In 2020, an organizational performance assessment performed by the human resource division showed that the profitability dimension was not achieved. Moreover, the employee job satisfaction also showed that 51% of the employees were unsatisfied. Organizational performance heavily relies upon the performance of individual employees (Adam, 1994). And according to Jehanzeb and Bashir (2013), to reach the company's goal and retain loyalty, employees should be satisfied. The organization and its employees are facing a big challenge to achieve their target: maintain the balance between available resources and the needs to fulfill the employee's health and well-being. The psychosocial approach is a science that identified the employee working condition whereas it is also one of the important aspects to building a positive working environment. Therefore, this study was conducted to help PT Informatika Utama increasing its organizational performance by identifying its employee psychosocial factor. To identify the most contributing factor for PT Informatika Utama's organizational performance, this study will perform a correlation and multiple regression analysis between psychosocial factors using an adaptation of the Copenhagen Psychosocial Questionnaire (COPSOQ III) and the Organizational Performance Questionnaire assessed by the experts in behavioral science and IT business. This study was using 71 employees of PT Informatika Utama as samples and was conducted using a purposive sampling technique. Based on the 26 dimensions of COPSOQ III, there is a strong relationship between psychosocial factors and organizational performance, namely job satisfaction (r = 0.805), organizational justice (r = 0.465), role clarity (r = 0.434), and possibility to develop (r = 0.236) are the biggest aspect that contribution to the company, while the dimensions of job satisfaction have the greatest and most positive influence on organizational performance.