INTERACTION DESIGN OF COVID-19 CONTACT TRACING APPLICATION: PEDULILINDUNGI USING DESIGN THINKING APPROACH

• Main Author: Taufiq Anfasa, Yusron
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/56526
• Institution: Institut Teknologi Bandung

COVID-19 spreads very quickly in the middle of pandemic. The governmernt from various country are overwhelmed to stop the virus from spreading. Several ways have been conducted such as social distancing and lockdown, but those ways are not meant to be done forever. Therefore, all the countries including Indonesia start to use contact-tracing technology. Contact-tracing is conducted through the officials by detecting people’s movement who are going somewhere. One of the way to do contact-tracing is using mobile application. Unfortunately, the use of this application hasn’t reach its optimum goals because it lacks users. One of the factor is the interaction design by various application that haven’t met system and users’ needs. This thesis reviews and includes researches towards the interaction designs needed to accommodate all the features impemented in contact tracing application using design thinking approach. The solution designing begins with gathering the needs, re-state the needs, deciding the features that will be implemented, building the information architecture, designing the low-fidelity, and designing the high-fidelity. Those steps are done iteratively until the formative tests show the SUS result of above acceptable and SEQ results of more than 6.5 as a proof that the solutions has met the MEELS concept from usability testing. The analysis conducted shows that the solution needs 2 times of iterative process with final score of SUS and SEQ reaching 81 and 6.76 respectively.