ARCHITECTURE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEM FOR CALIBRATION SERVICES (CASE STUDY: UPT BPI – LIPI)

• Main Author: Fakhrurroja, Hanif
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/57926
• Institution: Institut Teknologi Bandung

Technical Implementation Unit for Instrumentation Development (UPT BPI) is one of Eselon III unit in Indonesian Institute of Sciences (LIPI) which has basic tasks in the development, utilization, dissemination and application of research results in the field of calibration. It needs a profesional staff who want to learn more to perform these tasks. However, the age range of UPT BPI LIPI employees relatively unbalanced, with 71.42% of employees that have age are more than 40 year and 58.73% will retire in 2015. In order to process regeneration of employee go smoothly without lengthy training process, UPT BPI LIPI need a Knowledge Management System (KMS) that can store knowledge assets of their employees so that the calibration services can be more effective. Soft Systems Methodology (SSM) is used as a method to identify the role and value of each section and develop activity relationship between employees in UPT BPI LIPI. SSM is a method that conducting normative analysis that relying on logic sense and descriptive analysis that captures existing realities in the object of study. Subsequently, these two analyses are confronted in a dialogue process to produce the best architecture design of KMS. This study producing the proposed architecture design of KMS that appropriate to be applied to the process of calibration services as a contribution in order to optimize the calibration services in UPT BPI LIPI. KMS architecture consists of six layers, namely data and knowledge sources, infrastructure services, integration services, knowledge services, personalization services, and access services. There is knowledge management cycle in knowledge services layer, namely knowledge acquisition, knowledge extraction, knowledge storage, knowledge sharing, and knowledge update.