ANALYZING EMPLOYEE ENGAGEMENT TO IMPROVE EMPLOYEE PERFORMANCE AT BNI KC KUNINGAN DURING PARTIAL LOCKDOWN

• Main Author: Endah Sulistyowati, Anisa
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/57952
• Institution: Institut Teknologi Bandung

The VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) condition caused by the Covid-19 outbreak has significant impact on BNI’s business, including the increase in NPL (non-performing loans) and increasing use of e-money. BNI’s employees are required to work harder to be agile in a VUCA situation. Based on the results of employee performance appraisals in 2020, it is known that the performance of BNI KC Kuningan employees is not satisfactory. To get the root cause of this problem, further research was carried out. This research uses a mixed method, which consists of quantitative and qualitative data. First, researcher conducted a short interview containing open-ended question to the Human Resources Department. Then, collect numerical data by conducting a survey. The survey was conducted by distributing questionnaires to 41 samples of BNI KC Kuningan employees. Next, conduct in-depth interviews with a sample of employees to confirm the survey results. According to the results of the initial interview, it was found that the cause of unsatisfactory employee performance was the lack of attachment between employees. Furthermore, a survey was conducted to measure the level of employee engagement. Based on the Pearson correlation hypothesis test, it is known that the engagement variable and employee performance are perfectly correlated. For further analysis, the four bottom score need to be improved, include communication between employees and management, recognition of employee performance, employee initiative, and employee effort at work. Then, conduct indepth interviews to confirm the results of the survey and get the root cause of the problem.