CRITICAL KNOWLEDGE MAPPING TO IMPROVE ORGANIZATIONAL CAPABILITY (CASE STUDY : INTERNAL AUDIT PT BANK TEPAT SYARIAH)

• Main Author: Cintya Pawestri, Dite
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/60934
• Institution: Institut Teknologi Bandung

The development of digital technology and technology disruption has changed the Sharia banking sector to consider digital aspects as part of their strategy. Along with the development of digital technology, Tepat Syariah is responding to the digitalization challenge by developing and optimizing digital technology. The role of Internal Audit as a strategic business partner is responsible in supporting the company to achieve its objectives. Therefore, Internal Audit must be able to improve its capabilities by increasing its competence and knowledge to be able to adapt to the needs of the company. Problems related to knowledge management in organizations will be the focus of this research. The research objective is to identify critical knowledge and determine critical knowledge that needs to be improved by Internal Audit Tepat Syariah; and to propose recommendations that can be used to increase knowledge within the Internal Audit Tepat Syariah. The framework used in the research is gap analysis and knowledge mapping. The research is conducted using qualitative method through document analysis and interviews. Several knowledge management theories are used in this research related to knowledge mapping, knowledge gaps and knowledge lost. The results of the research indicate that critical knowledge has been identified and there is a knowledge gap in the organization. In addition, there are several knowledges within the organization that still need to be improved. The researcher proposes recommendations related to the Knowledge Development Program to reduce the knowledge gap that occurs and the Knowledge Retention Program to increase the knowledge that already possessed by Internal Audit.